Refund & Support Policy

Welcome to the official Noson.store Refund & Support Policy page. At Noson, we are committed to providing our customers with high-quality, Swiss-engineered nasal dilators designed to improve breathing, enhance sleep quality, and support overall well-being. This page outlines our policies regarding refunds, returns, and customer support to ensure a transparent and satisfactory experience for all our valued customers.

Final Sale Policy

All Noson Nasal Dilator purchases are final sale. Due to hygiene reasons and the personal nature of the product, we do not accept returns, exchanges, or offer refunds. We encourage customers to carefully review product details, sizing information, and usage instructions before making a purchase to ensure the Noson Nasal Dilator meets their needs.

Damaged or Defective Products

If your Noson Nasal Dilator arrives damaged or defective, please contact our customer support team within 7 days of receiving your order. To assist us in processing your request efficiently, kindly provide:

• Order Number (from your order confirmation email)

• Photographic Evidence (clear images or videos showing the damage or defect)

• Description of the Issue (a brief explanation of the problem)

Upon verification, we will arrange for a replacement to be sent to you promptly. Please note that refunds are not provided; however, we strive to ensure your satisfaction with a functional product.

Order Cancellations

Orders are processed and shipped promptly to ensure timely delivery. Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.

Hygiene & Safety

The Noson Nasal Dilator is a personal-use product designed to improve nasal airflow and enhance breathing. To maintain hygiene and safety standards, we do not accept returns or exchanges. Each product is thoroughly inspected before shipment to ensure it meets our quality standards.

Shipping Policy

We offer free worldwide shipping on all Noson.store orders. Orders are typically processed within 2–3 business days and shipped via reliable carriers. Shipping times may vary depending on your destination.

Please ensure that your shipping address is accurate and complete to avoid delays. Noson.store is not responsible for delays caused by incorrect or incomplete addresses.

Customer Support

Our dedicated customer support team is here to assist you with any inquiries related to the Noson Nasal Dilator. Whether you need help with product usage, sizing, or questions about your order, we are happy to help.

You can reach us through:

• Email: support@noson.store

• Live Chat: Available on our website during business hours

We aim to respond to all inquiries within 24 hours on business days.

Product Usage & Sizing Guide

To ensure optimal comfort and effectiveness, selecting the correct size of the Noson Nasal Dilator is crucial. We provide a sizing guide on Noson.store to assist you in choosing the right fit. For personalized help, our support team can provide recommendations based on your specific needs.

Testimonials & Real-Life Scenarios

• Athletes: “Using the Noson Nasal Dilator during training has significantly improved my breathing efficiency, allowing me to perform better and recover faster.”

• Travelers: “I used to struggle with nasal congestion during flights, but the Noson Nasal Dilator has made a noticeable difference, helping me breathe easier and sleep better.”

• Individuals with Sleep Apnea: “As someone with mild sleep apnea, incorporating the Noson Nasal Dilator into my nightly routine has improved my sleep quality and overall energy levels.”

Social Responsibility

Noson is committed to social responsibility and ethical manufacturing practices. Our nasal dilators are handcrafted in Zürich, Switzerland, in collaboration with the Züriwerk Foundation, which supports the social and economic integration of people with disabilities. By purchasing a Noson Nasal Dilator, you contribute to this meaningful cause.

FAQs

Q: Can I return my Noson Nasal Dilator if I change my mind?
A: No, all purchases are final sale due to hygiene reasons.

Q: How do I know which size to choose?
A: We provide a sizing guide on Noson.store. For personalized recommendations, contact our support team.

Q: What should I do if my Noson Nasal Dilator is damaged or defective?
A: Contact us within 7 days of receiving your order with your order number, photos/videos of the issue, and a short description. We’ll arrange a replacement.

Q: How can I contact customer support?
A: You can reach us at support@noson.store or via live chat on Noson.store.

Q: Where can I purchase the Noson Nasal Dilator?
A: The Noson Nasal Dilator is available exclusively on Noson.store.

Conclusion

At Noson.store, we are dedicated to providing our customers with high-quality products and exceptional service. Our Refund & Support Policy is designed to ensure a transparent and satisfactory experience. If you have any questions or need assistance, please do not hesitate to contact our customer support team.